Burke & Hare Co was established in 2011 by owner/designer Erica with the goal of creating specialty items of a darker aesthetic without compromising a refined and more mature taste. Heavily influenced by her penchant for the dark and dreary along with music of the sort, we strive to find beauty in superstitions, natural magic and the history of the occult.
Having always utilized candles as decorative items both for their light and for their presence, it seemed rare to find scents and imagery specific to these interests. Motivated by the desire to possess beautiful and macabre items -- the Pillar candles and a Scented candle line was created. Along the way we have also had the pleasure of working with amazing people such as Death Salon, the Mutter Museum, Laurel Hill Cemetery, Heather Bailey, the Providence Library, Black Veil Tattoo, Sword and Scale, and Gypsy Warrior just to name a few. We are excited to continue our collaboration projects in the future!
Located in Providence, RI the shop is growing with even more influences from classic ghost stories and New England folklore as well as the appreciation for our own history as girls who have always loved graveyards and black cats. This year we also opened a store called October! Stocked with our beloved candles, we also brought in as many of our favorite dark artists and creators and hope to continue to build a brand alongside so many other talented independent artists!
I ordered 3 days ago, when will i receive my items?
- Our typical turnaround averages 5-7 business days. During times of high volume, like a sale, Halloween or the Holidays-- the turnaround might be longer, 7-10 business days. As a small business creating unique handmade items sometimes we get backed up, but we try our best to keep up with orders. Please consider these possible delays prior to ordering. Ordering a gift a few days beforehand may result in disappointment :(
I ordered 3 days ago, but i didn't get tracking?
- Our order fulfillment system will send an email when USPS scans the item in. This does not mean that we are not currently working on your order, only that you wont get the tracking email until it is actually in the hands of the post office.
My item is lost/stolen! What do I do?
- Be sure to double check your address provided to us! We can not be responsible for items that are sent to an incorrect address based on an error that was submitted to us. We ship packages with tracking included (US orders) and confirm delivery based on the USPS system. If the item states “Delivered” but you believe it has been stolen, please contact your local post office for further assistance. We are not able to submit a claim for an item that has been “completed” by the mail person. Your local post office may be able to help you locate the package if it has been delivered to a neighbor, left at a side door or may even still be on a mail truck. These are common occurrences and this issue can be frequently solved by your local branch. We can not contact them on your behalf to ask them if the package might be at your neighbor’s house— this issue is literally out of our hands unfortunately.
What candle do you think I would like?
- Fragrances are personal, we get emails all the time asking us to recommend something but its not easy to do. We try to write the descriptions to be as reflective of the scent as possible. Senses are also diverse, you may smell cinnamon in one thing while another person is smelling patchouli.
Are your candles strongly scented?
- We think so. We tend to use a touch more fragrance and formulate our waxes for the best throw possible. There are things you can do as well to get the more out of your candle, most importantly burn them for at least 2 hrs at a time. You want a melt pool that reaches the edges of the glass, this will also prevent "tunneling".
The item I want is out of stock, will you be getting more? When will it be available again?
- The honest answer, when we have time to make more. There is no scheduled date to restock items, we are a small business and we work as fast as we can and restock as quickly as possible. We will not have a definite answer for you, but we typically restock candles 3-5 days and bath and body 1-2 weeks.
Do your candles "Burn Clean"?
- Yes, they do. If you see any soot, this is most likely coming from your wick which may not have been trimmed before lighting. Be sure to trim your wicks!
Do you offer discounts for large orders?
- If you are planning a party or event, we can offer a discount on orders over 30 items. Please contact us to see if we are able to accommodate your order and for additional information.
Why is International Shipping so expensive?
- We dont know. We use USPS rates and do not assign the costs, however candles are heavy items and the pricing is determined by weight.
I think my roll on perfume is low .067 ounces, is that normal?
- It is, we make our perfumes by hand and there will be a slight variance in fill levels simply because we are human makers and not machines. Filling oils to the tippy top of vials can also result in a leaking product, a small amount of air is standard to prevent this. Our Vials are max capacity 8.5ml but advertised as 8ml to account for this.
Will you make my design into a candle / design a candle for me?
- We do consider offers to collaborate, but we are not able to accept every offer. Usually because of time constraints, but we also want to make sure all our collaborations are cohesive with our aesthetic. Send us an email for more information! But please keep in mind we like black and graveyards.
Are your candles vegan?
- We do not use any animal byproducts and our fragrance oil suppliers do not test on animals! We are Vegan friendly!